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FCRA Section 623: Furnisher Responsibilities

Section 623 holds creditors and collectors accountable for reporting accurate data. Learn how to dispute directly with furnishers.

By Credit Booster TeamPublished April 10, 2026Updated April 11, 2026

FCRA Section 623: Furnisher Responsibilities

Section 623 of the Fair Credit Reporting Act (15 U.S.C. § 1681s-2) places legal responsibilities on "furnishers", the companies that provide your credit information to the bureaus. This includes banks, credit card companies, mortgage lenders, auto lenders, and collection agencies.

What Is a Furnisher?

A furnisher is any entity that reports information about your accounts to one or more of the three major credit bureaus. When your credit card company tells Equifax that you made a late payment, they are acting as a furnisher. Understanding this distinction is critical because Section 623 gives you the right to go directly to the source.

Key Obligations Under Section 623

Duty to Report Accurate Information

Furnishers are prohibited from reporting information they know (or should know) to be inaccurate. This includes:

  • Wrong account balances or credit limits
  • Incorrect payment history dates
  • Accounts that don't belong to you
  • Incorrect account status (open vs. closed, current vs. delinquent)
  • Duty to Investigate Disputes

    When a consumer disputes information through a credit bureau (called an "indirect dispute") or directly to the furnisher (called a "direct dispute"), the furnisher must:

  • Conduct a reasonable investigation within 30 days
  • Review all relevant information provided by the consumer
  • Report the results to all credit bureaus they furnish to
  • Modify, delete, or permanently block the information if found inaccurate
  • Duty to Correct and Update

    If a furnisher discovers it has been reporting inaccurate information, it must promptly notify all credit bureaus and correct the data, even if no consumer has filed a dispute.

    How to File a Direct Dispute Under Section 623

    A direct dispute goes straight to the furnisher, bypassing the credit bureau entirely:

  • Identify the furnisher, Find the creditor or collector's name and address on your credit report
  • Write a dispute letter, Clearly state what is inaccurate and why
  • Include evidence, Attach copies of documents that support your claim
  • Send via certified mail, Use return receipt requested for proof of delivery
  • Keep copies of everything, Document dates, contents, and tracking numbers
  • Section 623 vs Section 611

    FeatureSection 611Section 623
    Who you contactCredit bureauFurnisher directly
    Investigation timeline30 days30 days
    Right to sueYesYes (for direct disputes)
    When to useFirst attemptAfter bureau dispute fails

    When to Use Section 623

  • After a bureau dispute returns "verified" but you believe the item is still inaccurate
  • When you have documentation proving the furnisher's data is wrong
  • When the same furnisher reports different information to different bureaus
  • When a paid collection still shows as unpaid
  • Common Furnisher Violations

  • Continuing to report an account after receiving proof of identity theft
  • Failing to investigate a direct dispute within 30 days
  • Re-inserting previously deleted information without notifying you
  • Reporting an account as delinquent after it was included in a bankruptcy discharge
  • Penalties for Violations

    Consumers can sue furnishers for willful or negligent violations:

  • Willful violations: $100-$1,000 statutory damages per violation, plus actual damages and attorney's fees
  • Negligent violations: Actual damages plus attorney's fees
  • CreditBooster leverages Section 623 direct disputes as a key part of our multi-pronged approach. When bureau disputes don't work, going directly to the furnisher often does. Start with our $1 credit scan.

    AK

    Written by

    Alexander Katsman

    Founder, Credit Booster & Credit Booster AI

    Alexander Katsman has spent more than 15 years in credit and finance, helping thousands of people and small business owners dispute inaccurate reporting, rebuild their scores, and get approved for funding they were once denied. His latest project, Credit Booster AI, puts that entire toolkit in everyone's hands, using AI to make fixing, building, and funding your credit accessible to all.

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